Refund policy

Thank you for shopping with Annie Glam. We aim to provide high-quality products and ensure customer satisfaction.

Returns
You have 14 days from delivery to request a return. Items must be unused, in original condition and packaging, with proof of purchase.
To start a return, contact us at support@annieglam.com or +44 7542 489137.
Please do not send items back without contacting us first.

Return Address
39 Chancery Lane, Maidstone, ME15 6EG, United Kingdom

Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are processed within 5–10 business days to the original payment method.
Shipping costs are non-refundable unless the item is damaged or incorrect.

Damaged or Incorrect Items
Report within 48 hours of delivery with clear photos for a replacement or full refund.

Non-Returnable Items
Gift cards, personalized/custom products, and clearance items (unless faulty) are non-returnable.

Contact Us
Email: support@annieglam.com
Phone: +44 7542 489137