Shipping policy

Thank you for shopping with Annie Glam. Below is important information about our shipping process.

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped.

Shipping Time
United Kingdom: 3–7 business days
International: 7–15 business days (depending on destination)
Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

Shipping Fees
Shipping costs are calculated at checkout based on your location and selected method.
Customs duties or import taxes (for international orders) are the responsibility of the customer.

Tracking Orders
Once your order is dispatched, tracking information will be sent via email (if applicable).

Delays
We are not responsible for delays caused by couriers, customs, or incorrect shipping details provided by the customer.

Incorrect Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders sent to incorrect addresses.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 48 hours with photos (if damaged). We will investigate and assist you.